GENERAL

1. It is simple! Go to https://e-classroom.co.za and you will find a login/register button on the top right-hand side of the page. Click on the logon button to register and follow the instructions.

1. Coupon codes are only issued during campaigns with E-Classroom partners.

1. E-Classroom is not a school. E-Classroom is an online platform that provides supplementary resources that are aligned with the South African Curriculum. Teachers and parents can use the resources as supplementary support for the subjects they are teaching..

1. E-Classroom offers worksheets (Grades R-12) and pre-recorded video lessons (Grades 4-12). 

1. Yes, the resources can be viewed before purchasing a license.

1. Unfortunately, once you have chosen a grade, it cannot be changed after payment has been submitted.

1. E-Classroom provides supplementary support resources in the form of worksheets and Power Point presentations and E-Academy provides video lessons, worksheets, and assessments.

1. You can upgrade to the next grade from your dashboard from your (My Account) under licenses. This can only be done at the start of a new year.

1. Click on the ‘Help’ tab at the top of the webpage and then click on ‘School License.’ Then register each teacher separately and ensure their email address and respective grade has been captured correctly. Click the ‘submit’ button. An invoice will be generated and sent to the school and upon proof of payment, the schoolteachers will be registered.

1. Yes, licenses can be bought anytime during the year and can be voluntarily upgraded the following year.

PAYMENTS

1. Step 1: Complete the form fields on the registration form https://e-classroom.co.za/register 
   
   Step 2: Once you have completed steps 1 and 2 on the registration form and submitted it, you will receive a verification email in your inbox. If you do not receive the verification email after 5 minutes, please check your spam folder. Click on the verification email link. Once you have clicked on the link, the system will prompt you to complete steps 3 and 4.
   
   Step3: Select the Grade or Grades you require. Make sure that you select the correct grade/s, as this process cannot be reversed, and we cannot issue refunds once processed. Once you have selected the grade/s, select the number of users, and then click on the “check-out” button and you will be directed to a secure payment portal. Payment clearance can take up to 20 minutes or 2 working days, depending on who you bank with. Note that licenses cannot be shared, so if you require more than one person to access the grade license, you will need to select an additional user.
   
   Please note the following banks can take some time to clear your payment: Standard bank, Capitec, Nedbank and Absa.
   
   Step4: Select one of the payment options available – Credit Card, Debit card, Instant EFT or Store Card (RCS).

1. If your IP address is registered outside South Africa, you will be directed to the PAYPAL checkout page. If you work for an international company whose IP address is registered outside South Africa, then register a Gmail email account.

1. We do not accept direct payments. On the last step of registration, you will be guided to the Payfast payment page where you can choose the form of payment that suits you. 

TECHNICAL

1. Make sure you do not copy and paste your email address or password when logging in. These need to be typed in as it is case sensitive. Make sure there are no full stops at the end of your email address when you type it in. Password criteria – At least 6 digits using a combination of capital letters, lower case, and numbers.
   If you are not able to log in after following these instructions, please check the following: 
   •Browser: The best browser to use is Chrome. The system does not support Firefox, Edge, Opera, and Internet Explorer browsers and sometimes Safari can give problems. Use Chrome as your browser.
   •Devices: Check that you are not logged into two devices at the same time as this will block your access. The platform only allows for one user to access one device at a time. If you registered on a laptop and are trying to access the site using your same email address and password on a tablet or mobile phone for example, you will not be able to get access. Log out of one device to get access into another.
   •Email address: Please check that you have entered your correct email address.
   • Your license may have expired, and you will need to renew your subscription.

1. You will be logged out if you are using the same account details on multiple devices at the same time. Each user is only allowed one concurrent login at a time. Alternatively, extend the time out time on your device.

1. Don’t enter the 0 after the +27 – the zero must be dropped. For example, it your mobile number is: 082 082 0820, then it should be entered as: +28 82 082 0820.

PLATFORM

1. Click on the E-Classroom logo at the top left-hand corner and you will be directed to the homepage.

1. 1. Click on the curriculum tab at the top of the home page.
   2. Select what you would like to access from the choices provided on the dropdown menu.

1. 1. When you select your option, the grades will pop up next to the box. Ensure that your screen fits the page so that you can see all the subjects in English and Afrikaans. Click on the grade you signed up for.
   2. You will be given a choice of subjects in English or Afrikaans. Click on your language choice.